Last updated: 9 October 2026
This Privacy Policy explains how Hebei Tongwei Wire Mesh Products Co., Ltd. (“Tongwei”, “we”, “us”) handles personal information collected through twwiremesh.com and when you contact us.
Who We Are
Hebei Tongwei Wire Mesh Products Co., Ltd.
Chengdong Industrial Park, Anping County, Hengshui, Hebei, China
Email: sales@twwiremesh.com
Information We Collect
- Enquiry form: your name, email address, company, country or region, WhatsApp or phone number, the product you are interested in, your requirements, and any drawings or photos you attach.
- Direct contact: the information in emails, WhatsApp or WeChat messages you send us.
- Technical data: our web server records standard information such as IP address, browser type and the pages requested. This is used to keep the website secure and working.
We do not ask for payment card details on this website, and we do not knowingly collect information from children.
How We Use Your Information
- To reply to your enquiry and prepare quotations, samples and orders.
- To communicate with you about an order, including shipping and after-sales service.
- To keep the website secure and prevent spam.
We use your information because it is necessary to respond to your request and to take steps towards a contract with you, and because we have a legitimate interest in running our business and protecting our website. We do not sell your personal information or use it for automated decision-making.
Who We Share It With
We share information only where needed to provide our service:
- our website hosting and email provider (Hostinger), which stores the website and our mailbox;
- freight forwarders, shipping lines and couriers, when we send samples or goods to you;
- authorities, where the law requires it.
Cookies
Our website uses only cookies that are necessary for it to work, for example to protect the enquiry form. We do not use advertising or tracking cookies. If we add analytics tools in the future, we will update this policy first.
Our pages include links to WhatsApp, Google Maps and social media sites. These services have their own privacy policies, which apply when you use them.
International Transfers
We are based in China, and our website and mailbox are operated by a hosting provider whose servers may be outside your country. By contacting us, your information will be processed in China and in the countries where these servers are located. We take reasonable steps to protect it wherever it is processed.
How Long We Keep It
We keep enquiry information for as long as needed to handle your enquiry and any resulting order, and afterwards only as long as needed for our business records and legal, tax and accounting duties. Enquiries that do not lead to an order are deleted within three years.
How We Protect It
Our website uses HTTPS encryption, and access to enquiries is limited to staff who need it to serve you.
Your Rights
You may ask us to access, correct or delete your personal information, or to stop using it, and you may object to how we use it. Depending on where you live, you may also have the right to complain to your local data protection authority. To make a request, email sales@twwiremesh.com. We will reply within 30 days.
Changes to This Policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact
Questions about this policy: sales@twwiremesh.com